How to Track Your Tickets

Tracking Your Support TicketsOnce you've submitted a ticket, you can easily monitor its progress:

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   Tracking Your Support TicketsOnce you've submitted a ticket, you can easily monitor its progress:
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   Log in — Visit My Account and log in with your email and password.View My Tickets — Click "My Tickets" to see all your open and closed tickets.Check status — Each ticket shows its current status: New, Processing, Pending, or Solved.Add a reply — Click on any ticket to open the detail view. Use the reply box to add more information or ask questions.Close a ticket — When your issue is resolved, you can close the ticket from the detail view.Email notifications: You'll receive email updates when your ticket status changes or when our team replies.