Security and trust
We get in only when you let us
How remote help works here, what we can see, and how to spot someone pretending to be us.
Our commitments
Six promises
We never call you firstNo cold calls asking for remote access, ever. If someone does, it isn't us.
You start every sessionRemote help only starts from your own work order, with a one-time code, and you click Accept.
You see what we seeWith device management (coming soon), the agent reports health: updates, disk, backups, antivirus. Not your files or screen.
Strong sign-inMicrosoft or Google sign-in, plus 2-step for every account. Businesses can require it.
Everything is loggedEach session and change is noted on the work order. Businesses get a full audit log.
AI with a human on itWe use tools, including AI, to move faster. A technician owns every work order and reviews every fix.
Spot a fake
Go or stop
GO · THIS IS US
- You contacted us first
- The session link comes from your work order in your panel
- The code on screen matches your work order
- You can end the session at any time
STOP · THIS IS A SCAM
- A call out of nowhere about a virus
- Pressure to act right now
- Asks for gift cards, crypto or bank logins
- Wants you to install something from a link they read out
Where your data lives
Plain answers
Where is my information stored?
On our own servers in the eastern US, and with the payment processor for card payments. We never store full card numbers.
Who can see my work orders?
You, and your technician. In a business account, the people your company admin gives access to.
How do I get my data or delete my account?
From Account in your panel: export your data or ask us to delete it.