About
One desk. Every request owned.
ServiceChips is a small remote IT help desk for homes and small businesses, run on our own equipment. On-site help where available.
How we work
Three rules
01Say what happens nextEvery message ends with the state of things, not an apology.
02Promise only what's trueNo response times we can't keep. We'll publish targets once they're set.
03Leave things betterNotes on every work order, so the next fix is faster.
Behind the desk
Your technician, on our own rack
Ticketing, monitoring and hosting run on hardware we own and look after. Replies come from your technician, the person who owns your work order from start to finish.
A technician owns every work order. We use tools, including AI, to move faster, and a technician reviews every fix.
