Payment & Billing FAQ

Payment & BillingHow do I pay for services?When a charge is added to your ticket, you'll see a Pay Now button on the ticket detail page. Click it to securely pa

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   Payment & BillingHow do I pay for services?When a charge is added to your ticket, you'll see a Pay Now button on the ticket detail page. Click it to securely pay via Stripe (credit/debit card).
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   When do I get charged?You only pay after work is completed and a charge is added to your ticket. There are no upfront fees for submitting a support request.
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   Is my payment information secure?Absolutely. All payments are processed through Stripe, a PCI-compliant payment processor. We never see or store your card details.
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   Can I get a receipt?Yes! After payment, Stripe sends a receipt to your email automatically. You can also view payment history in your account dashboard.
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   What forms of payment do you accept?We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) through Stripe.