Questions, answered straight
Can't find it here? Search help articles or open a work order.
Frequently asked
Do I need an account?
No. Send a request and you get a work order number by email. You can create an account later to see everything in one place.
Where do you work?
Remotely, wherever you are. On-site where available.
How fast will you reply?
As soon as we can. Every update shows on your work order and in your email. Urgent after hours? There's a $20 urgent fee, then we quote the fix.
Is AI answering me?
A technician owns every work order. We use tools, including AI, to move faster, and a technician reviews every fix and every reply.
How does remote help start?
From your work order: we send a one-time code in your panel, you click Accept, and you can end it at any time.
How do I pay?
Quick help is paid upfront from your work order: card, Apple Pay, Google Pay, Cash App Pay or bank. Businesses get a monthly invoice.
Can my whole company use it?
Yes. Business accounts have roles, a company structure and an audit log.